1. Accounts
You must provide accurate information and protect your login credentials. Handworkers must complete the required identity and profile checks before offering services. You are responsible for activity on your account.
2. Age requirement
Client accounts and booking features are for people aged 18 or older. My Helper records the eligibility result and declaration timestamp but does not retain the date of birth entered for the declaration.
3. Bookings and services
Clients submit requests and handworkers confirm availability, scope and pricing. My Helper facilitates the connection and payment process but does not itself perform the underlying physical service.
4. Payments and fees
Payments may be processed by Mobile Money partners and held until agreed milestones or job completion. Applicable service fees, platform fees and payout terms are shown before confirmation. Payments are for real-world services and not digital content.
5. Cancellations, refunds and disputes
Cancellations and refunds follow the policy shown during booking. Disputes may be reviewed using booking records, messages, payment records and supporting evidence. Funds may remain protected while a dispute is open.
6. Acceptable use
You must not use My Helper for unlawful, fraudulent or abusive activity, harass another user, submit misleading information, or attempt to bypass platform safeguards. We may suspend or remove accounts that violate these terms.
7. Liability
My Helper is provided on an “as is” basis. To the extent permitted by law, Néam & Co is not responsible for the quality or outcome of services independently performed between users. Nothing here limits rights that cannot legally be limited.
8. Contact and changes
We may update these terms and publish a new effective date here. Questions can be sent to myhelperapp1@gmail.com.